Shipping Policy

 

At ELMORC, we want to make sure your shopping experience is simple, smooth, and enjoyable. Below you'll find everything you need to know about our shipping and delivery process.

1. Order Processing

All orders are processed within 1–2 business days after purchase.

Please note that orders are not processed or dispatched on weekends or public holidays. During periods of high demand, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information, if available.

2. Shipping & Delivery Times

We offer international shipping to bring our products to customers around the world.

Our estimated delivery times are:

• Order processing: 1–2 business days

• International shipping: 7–12 business days

• Estimated total delivery time: 8–14 business days

Delivery times are estimates and may vary depending on your destination, local postal services, customs procedures, and other factors beyond our control.

3. Shipping Destinations

We currently offer international shipping to selected destinations.

If your country is available at checkout, you can place your order and we will arrange delivery to your address.

Shipping availability may vary depending on the product and destination.

4. Shipping Costs

Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.

Any applicable shipping fees will be clearly presented during the checkout process.

5. Order Tracking

Once your order has been dispatched, you may receive a tracking number by email.

Please allow a few business days for tracking information to become available or update after dispatch.

You can use your tracking number to follow your shipment and check its latest delivery status.

If you have not received tracking information or need assistance with your shipment, please contact our customer support team.

6. Delayed Deliveries

Although we do our best to ensure timely delivery, some shipments may experience delays due to:

• Customs inspections or clearance procedures

• Local postal or courier service delays

• Incorrect or incomplete shipping information

• Public holidays or peak shopping periods

• Weather conditions or other unforeseen circumstances

If your order takes longer than the estimated delivery window, please contact us so we can help you investigate its status.

7. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.

Customs procedures may also affect delivery times.

We recommend checking your country's import regulations before placing an international order.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will do our best to update your address before your order is dispatched, but changes cannot be guaranteed once the order has been shipped.

9. Lost or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact our customer support team.

We will review the tracking information and assist you in investigating the shipment.

If your package is confirmed lost, we will work with you to find an appropriate solution in accordance with our applicable policies and consumer protection laws.

10. Contact Us

If you have any questions about shipping, delivery, or your order, please contact us.

Email: elmorcshop@gmail.com

We appreciate your patience and thank you for shopping with ELMORC!